Includes index.

NLP explained -- Some basic assumptions of NLP? -- Taking charge of your life -- Who's steering the bus -- Smooth running below decks -- Pushing the communication buttons -- Seeing, hearing, feeling -- Creating rapport -- Understanding to be understood -- Dropping anchors -- Sliding the controls -- Changing with logical levels -- Driving habits -- Time travel -- Getting to the heart of the matter -- Hypnotising your audience -- Stories, fables, and metaphors -- Asking the right questions -- Ten applications of NLP -- Ten more books to add to your library -- Ten online NLP resources -- Ten movies that include NLP processes.