000 00395nam a2200133Ia 4500
001 d9f13a370f93d955eb797e85f78887e8c845d446
008 140104s9999 xx 000 0 und d
100 _aOakland, John S
245 _aTotal quality management text with cases /
_c John S Oakland
250 _a3rd ed.
260 _bButterworth Heinemann,
_aNew Delhi :
_cc2009.
942 _cBK
999 _c20930
_d20930